How do I place an order?

Please contact us directly at hello@limeandco.nz for enquiries. Orders require a 50% non-refundable deposit to begin production and balance will be due prior to ship date.

What are your lead times? Do you have pieces available for purchase immediately?

Our furniture and object pieces are made to order and lead times vary per product. Please contact us at hello@limeandco.nz for current lead times or visit product pages for specific lead times.

What is  your  standard  shipping process? Do you ship Internationally?

Once full payment is received, we will arrange shipping via our freight partners. The delivery fee covers a single delivery at ground level with easy access during normal weekday business hours. Unless specified otherwise. For Express Priority shipping, please contact us to make the necessary arrangements.

We ship worldwide.

How do I care for my furniture?

A care guide is supplied with your purchase to help you maintain and care for your furniture. 

This information is also found on our website under product care.

We recommend the use of plant based cleaners for your everyday cleaning. PH neutral cleaner can also be used, vinegar should be diluted.

Do not use harsh abrasive cleaners as this can damage or degrade your furniture surface.

Periodic cleaning should be undertaken in order to ensure your piece stays in its best condition.

What is your return Policy?

Custom and made to order items may not be returned. Deposit payment is due prior to production start, balance payment is due upon completion prior to shipping.

If the product is damaged or defective we will issue a full refund and/or repair at our discretion. This will be determined once we have received the item at our facility. 

Shipping costs are non-refundable.

My order has arrived damaged - what do I do?

Please insure to inspect your order on delivery. If damage has occurred in shipping all packaging must be retained by receiver. Failure to do so may invalidate any claim. Please contact us at hello@limeandco.nz with your order details and photos of the damage. 

Damages must be documented and reported within 3 business of receipt. Lime&Co is not responsible for repair or replacement of damages reported after this time. 

Warranty

Our products are covered by a six (6) month manufacturer’s warranty, only where the damage is due to a proven manufacturing defect. Lime & Co reserves the right to inspect any damage before having any obligation under its limited warranty. 

You can read more about warranty on our terms and conditions.